Terms & Conditions

Our Services

Each project is governed by the written proposal and service agreement you approve before work begins. If anything here conflicts with your approved agreement, the agreement controls.

File Retention & Retrieval

• 1.Your enhanced files are yours to keep. We deliver them as digital downloads and recommend you save your own copies.
• 2.The original files you send us are kept for 24 months after delivery as a courtesy in secure third-party archival storage (Amazon Web Services), and may be permanently deleted after that. We do our best to keep all projects, but cannot guarantee it, so please check with us before relying on an archived copy.
• 3.Re-delivery or retrieval of your materials within the retention window is available on request, starting at a $95 retrieval fee plus our per-GB retrieval rate based on the size of the archived project. We will send a quote for your approval before doing anything.
• 4.We work from digital copies of your footage that you upload through our secure link; physical media is not accepted.
• 5.Archival storage is a best-effort courtesy service. You are responsible for maintaining your own copies of delivered and submitted files, and we are not liable for loss of materials, including after the retention window ends.

Intellectual Property

All content on this website, including text, graphics, logos, and design, belongs to Dvideo Inc. The media you provide to us, and the enhanced files we deliver to you, remain your property.

Limitation of Liability

Our services are provided as is. To the maximum extent permitted by law, our liability for any claim is limited to the amount you paid for the service in question.

Governing Law

These terms are governed by the laws of the State of New York. Any dispute will be resolved in the courts of Westchester County, New York.

Changes

We may update these terms from time to time. The latest version is always available on this page.

Contact

Questions about these terms? Email us at [email protected] or reach out through our Contact page.